1. Our quotation is for the supply of floor coverings with or without taking, laying or underlay as specified and/or other goods as specified on this invoice. They do not include any other work unless specified by signature, email or SMS agreement. They do not include deliveries to site, other deliveries or any other work unless specified by the invoices. Whilst every care will be taken , no responsibility will be accepted by AJR Floors , staff or tradespeople for unavoidable marks, damages to household , business, property items, left by tools of trade, from dust, materials, positioning, removing of flooring , moving of furniture, during installation processes , floor preparation processes including grinding, or damages to walls, wall papers, scotias, quarter rounds, skirtings, kitchens, cupboards or to any other furniture, household, business or property items, pets or persons.

2. The purchaser will provide without expense AJR Floors proper access to site, including parking, adequate light, water, amenities and power. for the completion of the work. If a power generator is required, an additional minimum charge of $250 per day plus collection or delivery charges will be made.

3. It is the client’s responsibility to move and reconnect fridges, washers, stoves, dishwashers, computers, all appliances including all furniture and fittings etc and to ensure areas of installation of purchased items are completely cleared to provide free access for our trades people.

4. Placement of floor covering joins is at the discretion of the company unless otherwise specified.

5. In the event of a cancellation by the customer after the material has been cut or specially ordered for you from any mill or supplier, customer agrees to pay, as liquidated damages, a sum equal to 50% of the total purchase price, measure deposits are Non-Refundable.

6. Missing tufts or sections of high piles are not a defect. Claims of this type will be entertained only based on such tufts being reinserted or high pile knapped without charge for labour or material.

7. Variation of shade and grain structure can occur in the manufacture of different batches of floor coverings. AJR Floors will take every care during laying operations to obtain the best effect but cannot assume responsibility for variations in colour or grain structure.

8. If the sub-floor cannot be properly inspected or condition accessed, AJR Floors cannot accept responsibility for the cost of any necessary rectifications nor for defects caused by dampness, heating, air conditioning or other extraneous influences. To avoid extra charges the client is responsible to ensure all floors are clear, clean and ready to the standard required for the installation and to be so prior to the installer’s attendance. AJR Floors has the right to refuse to do or cancel the installation if AJR Floors deems that the installation will result in being substandard or cannot be done according to the Standards or AJR Floors code.

9. Interest may be charged on overdue accounts at the rate of eight per centum (8%) per annum from the date the amount becomes due until payment. In addition, any collection charges and commission incurred by an agent within the meaning of the Commercial Agents Act, in attempting to recover payment, shall be payable by the customer.

10. AJR Floors invoices are subject to corrections for clerical or mathematical errors.

11. No liability will be accepted by AJR Floors for delays in the delivery, supply or installation of goods beyond the control of AJR Floors.

12. AJR Floors will not be held responsible should movement occur to timber boards, laminate boards or subfloor causing lifting, misshaping or damage. Likewise, should dampness occur in timber boards, laminate, hybrid, vinyl planks, floor preparation, sub-floor or other flooring causing lifting, misshaping or damage.

13. Floorcoverings and materials will be held on a minimum of 50% deposit for a maximum of three months following which all monies must be paid. AJR Floors reserves the right to dispose of any materials after this period except where written agreement/ invoice states otherwise.

14. When sanding floors or cutting door frames dust will filter throughout the area. We do not dust or vacuum the property after works except vacuuming the floor where sanded. AJR Floors will accept no liability caused by dust to physical, health or materials.

15. Where floor coverings have been laid, vinyl etc, installers will clear large off cuts from site but will not vacuum or mop floors unless contracted by this store.

16. AJR Floors cannot guarantee "pimples" in gloss finishes. All plastic coatings will remain in a highly sticky state for a number of hours after application. During this time dust, lint and other foreign matter may attach to its surface. Care is taken to avoid this during the application but foreign matter which may attract to the work is not our responsibility. To avoid marks on polished floors do not walk on with shoes, sit furniture on floor for 7 (seven) days after completion.

17. Permanent Pile Reversal (commonly known as shading) occurs in most cut pile carpets e.g. twists or plush pile. In these instances, areas of the carpet appear to be lighter or darker than the surrounding area. It cannot be predicted or prevented, and it appears to be related to location or use rather than type of carpet construction or materials used. It is not a manufacturing fault and has no detriment to the wear ability or life of the carpet. No claims for shading are recognised by manufacturers or retailers. Joins in all floor coverings cannot be made invisible and often lighter rooms will show more than others. Peaking of carpet joins can be visible in all carpets usually due to joining tape underneath but will subdue to some degree over time and wear.

18. No liability will be accepted by AJR Floors for any outline of hardboard underlay joins or any floor imperfections which may show through highly polished, smooth resilient floor coverings or other floor coverings under certain reflective light conditions.

19. We have a 12-month warranty on installations from the date of installation unless otherwise specified. We do not warrant or guarantee any second hand repairs or works. We do not warrant on any clearance stocks / items or installations of clearance stocks/items.

20. It is the client’s responsibility to ensure that the floor and sub-floor and the rest of the building comply with relevant Australian Building Codes and Standards. No claim shall lie against AJR Floors for failure of our works resulting from non-compliance.

21. Measure deposits are non-refundable.

22. AJR Floors cannot guarantee Fitting of scotia or quarter rounds to plaster walls or other such unsuitable walls directly, and the client understands that fitting of these items in some instances is only a short time fix until walls are suitable for skirtings to be supplied and fitted later at the client’s expense. All skirting installations are based on AJR Floors standard installation procedures which does not include filling of holes, etc. Skirting may follow the contour of the walls where possible and AJR Floors will not be responsible for when the skirtings show imperfections in sub floor heights or other issues.

23. The images displayed on www.ajrfloors.com.au may vary in exact colour from computer to computer. All care has been taken for the images to be a true representation of the product. No responsibility will be accepted for variance in colour of the image.

24. AJR Floors are not responsible for the trimming or reinstating of doors that require removal due to unsuitable existing door heights etc.

25. AJR Floors will not be responsible for the pullup, removal or disposal of suspect or real asbestos materials, sewage or other contaminated material unless specifically quoted for asbestos or suspect materials. AJR Floors or its tradespeople will not be held responsible for any liability with asbestos, suspect asbestos, concrete dust or other materials.

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